Emotional Intelligence Live

Steve Jobs: Visionary Genius and Entitled Tyrant

Fri, 30 Dec 2011 17:08:00 GMT

A complex character, Steve Jobs is an interesting leadership study, especially when deconstructing his Emotional Intelligence (EI) competencies. There's no doubt that his IQ outshined his EI with fewer EQ (Emotional Quotient) competencies than most great leaders and certainly fewer than when I help executives develop in themselves and their team. Yet he was a huge success.

Today with assessments like the Emotional Quotient Inventory (EQi 2.0) and the Emotional Competence Inventory (ECI) a 360 degree feedback tool, you can measure your EQ and your teams EQ. Just let us know if you want to do these EI online assessments. We’ll be happy to work directly with you.

What if you believed you had super powers like Superman, extreme confidence in yourself, pushed your points and others more and were totally committed to your vision? What could you or team accomplish?

We tell our children, "You can do anything you want if you put your mind to it." In Steve Jobs’ case, he put his mind into everything he did full throttle.

He had handful of derailers or fatal flaws that should never be emulated, and in spite of these, he had some glaring strengths that have led him to be arguably one of the most influential figures in modern times. Jobs revolutionized 7 different industries: Computers, Animation, Phones, Music, Digital publishing, Tablets and Retail stores.

Let’s look at some of Jobs specific flaws or leadership derailers and then his EI Strengths.

Derailers: In my book published by McGraw-Hill, Leading with Emotional Intelligence, I provide both an EI Star assessment that measures your EI and a “Derailer Detector". Here are a few of the key derailers Jobs has from that assessment:

"Smartest Person in the room,
"Drives others too hard",
"Perfectionism",
"Defensive and Inflexible"
"Lack of impulse Control and Abrasive" and
"Mistreats Others."

Peter Elkind in a 2008 Fortune article, stated: “Jobs' personal abuses are also legend: He parks his Mercedes in handicapped spaces, periodically reduces subordinates to tears, and fires employees in angry tantrums. Yet many of his top deputies at Apple have worked with him for years, and even some of those who have departed say that although it's often brutal and Jobs hogs the credit, they've never done better work.”

If any of these derailers happen monthly they have to become a focus of your development so you don’t derail. For Jobs, as we know, he derailed and got kicked out of Apple for over 10 years.

Although these derailers would have prevented someone else from succeeding, Jobs not only had a high IQ, he had some highly developed EI competencies. Now let’s take a closer look at those.

EI Competencies where Jobs Excelled: Power of Vision, Confidence, Optimism, Communication and Change Catalyst: Jobs' success and perseverance was underscored by these five EI competencies. When put in the hands of someone who believes himself empowered with special qualities and vision others do not have, these qualities combine into a powerful formula.

Jobs became an inspirational leader, an EI competency that catalyzes the team’s competencies. A study of 20,000 360 degree feedback surveys of executives by Zenger and Folkman found that the most influential competency is Inspirational Leadership. A powerful vision is like a branded sign burned into the brains of employees. It becomes the glasses that all reality is filtered through.

Jobs had laser power of focus which allowed him to revolutionize the different industries. His "distortion reality field" as typified by Apple employees and elucidated in Walter Isaacs's new book Steve Jobs highlights what neuroscientists have stated, we can change our brain with attention and focus. He not only changed his brain but the minion of Apple employees and millions of Apple users. Brain alignment is a task of leaders to have their teams and organization on the same page and to be drawn by the same magnetic pull to future goals.

Jobs' perfectionism, vision of simple style and optimism to make it happen permeated Apple's product design and reality. It overpowered his coercive leadership style, poor emotional intelligence and an iPod full of derailers.

Was his style just tolerated by his employees for the sake of being a part of his vision? Did the exhilaration and pride of being in a select few and having a seat at the table of the coolest company on the planet mitigate his "emotional towel snapping" and humiliation in front of peers? I think so. The Apple values of innovation, the power of his vision, his design style and connectedness of the Apple products all seem to have muted the negativity of his management.

Jobs was known as an extraordinary communicator for his product launches. He really worked at it, prepared well and each slide and sentences were perfectly crafted for its influence and impact. Carmine Gallo in The Presentations Secrets of Steve Jobs, writes, “The Apple co-founder is the most captivating communicator on the world stage. No one else comes close. A Jobs presentation unleashes a rush of dopamine into the brains of his audience. …Some of the most common terms used to describe Steve Jobs are ‘seductive,’ ‘magnetic,’ ‘captivating,’ and ‘charismatic.’” We all can learn from his overwhelming power of vision and influential communication skills, something that leaders often under-utilize. The inspiring vision competency motivates others to follow and champion your ideas. Jobs was a master at inspiration and influence.

Peter Elkind writes about Steve Jobs in Fortune (2008), "…the marketing showmanship, the inspirational summons to 'put a dent in the universe,' the siren call to talent. ...Jobs famously seduced Sculley to Apple by challenging him: 'Do you want to spend the rest of your life selling sugared water, or do you want a chance to change the world?' '' Jobs' magnetic pull jet-fueled Apple’s stretch goals and helped actualize his demand for perfection in their products.

When leaders aren't clear enough about the vision or don't communicate it often enough, they lose the power of focus and commitment of their followers. Jobs’ confidence, vision, optimism and ability to be a catalyst for change, were his driving forces. It allowed what others saw as his "distortion reality field" to be his beacon for the impossible and grandiose. As a superman put on this earth to make difference in how we relate to our technology, nothing deterred his vision.

So what tall buildings could you scale in going for your dreams with the vehemence of Jobs? So how much of your success is your belief, passion and ability to influence others to follow your guiding light?

Visit the rest of the site to learn more about leading with emotional intelligence. Join our free True North EI Mastery community to kick-start your 2012 with a library of resources for you and your team.

Leadership Keys for Success

Wed, 31 Aug 2011 21:20:00 GMT

Leaders often don't realize that your Leadership is like a performance with you under the spotlight 24/7. There are few opportunities for mistakes. Your credibility is built or lost in moments whether you are exercising your emotional intelligence or not.

The critics who may also be your followers are demanding and have high expectations for you.
In each situation they are initially giving you the benefit of the doubt, that:

You spent time thinking about the situation at hand.
You know exactly what you want.
There is a clear purpose in all of your communications and actions.
You know what can be done or not done to add value.
You have all the answers.

These inferences are based on what you say, your behavior, and your non-verbals. As leaders, we know that many of these assumptions are false, but these are the expectations of your followers, at least initially. If these expectations are not met, then the opposite judgments are made quickly and then validated and revalidated.

Specifically:

You don't know what you are doing.
You don't have the answers.
You don't think anyone has any value.
You are not clear about where you, the team, or the organization is going.
You are not a leader who is credible and respected.

If you understand what a tight rope your daily leadership walks and what a fall can cost you, wouldn't you benefit from practicing and learning the moves better? Sure you would.

Leadership is a Dance

There are special steps to the leadership dance, but often they are not taught in organizations, business schools or graduate schools. There is a process to leadership, just like the other processes in your organization; the sale process, manufacturing process, quality assurance process.

In order to understand and define the most critical components of effective leadership. The Blanchard Companies launched a study in 2006, in which more than 1,400 leaders, managers and executives shared their views on the critical skills and common mistakes connected to leadership.

They found that the top three things leaders admitted they fail to do are:

82% of respondents stated they fail to provide appropriate feedback (praise, redirection)
81% said they fail to listen to or involve others in the process
76% said they fail to use a leadership style that is appropriate to the person, task, and situation (over-supervising of under-supervising)

Most leaders mimic what one of their bosses have done with them, sometimes successfully, sometimes not, or they simply wing it. Leadership has it's own beat and rhythm and a process to follow. If you don't follow the process, the quality of leadership suffers as does the team and, ultimately, the organization.

We know that in learning any new skill, like golf, tennis or dance, first you have to learn the right steps and then you need to practice it over and over.

Delegation, giving feedback, coaching, managing up and across, decision making and getting buy-in all have specific steps that leaders can learn.

In my work as an Executive Coach and Corporate trainer, I usually ask people how often they delegate in a day? Most say about 5 to 7 times a day. Then I ask about how often they provide feedback to their employees and they say 4 to 5 times a day. Two critical skills that leaders and managers do daily and yet most don't have any established system or process. So what are the steps on the floor to follow?

I have developed a step-by-step, proven process for these daily critical skills. The Leadership Keys and Leadership Keys iPhone App with videos answer the following questions:

How do you decide when to step in and out with direction for your employees?
How do you hold accountability?
What is the best way to give feedback?
How can you be very clear in your delegation?
How do you coach, empower, and when do you give advice?
What is best practice for making decisions and getting buy-in?
How can you manage up and across?

As a leader there is a process and clear steps to answer the above questions. When you practice, practice, practice, these steps become second nature, fluid and focused.

Thus the development of the Leadership Keys iPhone app. By having it available as a tool on the item you always have with you, your cell phone, you have immediate access to the steps to take. You have the power right in your hand to improve your leadership skills each day and make you a star performer who can lead your team to star performance.

DOWNLOAD the FREE Leadership Keys iPhone App Now

The Illusion of Self-Awareness: We are more Unaware than Aware

Tue, 02 Aug 2011 00:13:00 GMT

Michael received his 360 degree feedback and looked at the summary page. What quickly jumped out to him on almost every competency was his scores for his leadership were higher than everyone else's scores of him. Embarrassed, he laughed and said, "I guess they don't see all the good things I am doing?" As his coach, I said, "Or possibly you are not doing the things to the extent you think you are?"

In a new study of 4,322 participants from 283 global clients, the Hay Group reported that, "participants with high Emotional Awareness display more of all the ESCI competencies at a strength level or top 10% level. These findings led to the assertion that Self-Awareness lies at the heart of Emotional Intelligence."

What is Self-Awareness?
In the Goleman, Boyatzis, Hay Group EI model Emotional Self-Awareness is defined as a leader who recognizes feelings and how they affect them and their job performance. So it is identification of the emotions, implication of that emotion on your performance, which then gives the ability to manage or alter your actions.

In Gestalt therapy the old adage is "awareness equals responsibility." If you are aware of the emotion then now you are "able to respond or be responsible." Often we say in leadership trainings you have to "name it to tame it."

Why is it so hard to be Self Aware?
Our Self-Awareness has to be developed and practiced. David Rock reports that almost 50% of the time we are operating on automatic or not consciously aware of what we are doing. Also when our mind is just wandering we report not being as happy as when we are engaged in some outside activity versus inside mind wandering.

How can we be so mistaken on how we are coming off to others?

Intention and execution gap: We may have 100% intentions and only 50% effectiveness in carrying out our intentions.
Introspection illusion: Introspection feels as if we have uncovered out true intentions, when in reality we are making educated guesses about our intentions, many of which are unconscious.
Our thoughts are facts fallacy: Believing because you think something therefore it is true and don't check your assumptions with others and worse, act only on limited or skewed data.
Lack of feedback: In organizations there is a puacity of meaningful feedback that is candid, accurate and actionable.
Leaders don't ask for feedback: It is uncomfortable for leaders to ask for feedback about their performance from others.
Superiority illusion: We overestimate our strengths. We think we are more successful, interesting, attractive, and friendly than the average person. Tali Sharot reports 70% of leaders rank themselves in the top 50%.
Underestimation of negative impact on others: Leaders minimize their influence on others and usually don't hear about the times when people are upset with their actions or behaviors.
Our memory distorts reality: We create false attributions and stories about the facts of the situation.

Self Awareness Actions:
Micro-initiatives create macro impacts. Doing just a few things differently can create a major change. As a result of his 360 degree feedback, Michael designed daily reminders or "awareness boosts" for himself. When he turns on his computer in the morning there is a reminder to stay positive and be aware of the impact of his words and actions. Then at 3:00 p.m. another reminder came up asking him if he acknowledged anyone yet. If not, he'd get up and find someone doing something good or right and emphasize that was what he wanted to see and reinforce repeating those actions. These micro-initiatives took about 5 minutes to do, but helped raise his awareness to complete the actions which would help him to be a top performer.

Anger Outbursts Derail Careers: How to Regain Lost IQ Points

Wed, 01 Jun 2011 18:32:00 GMT

You snap angrily at a co-worker about a mistake on a document. You are overwhelmed at work with deadlines and burst into fear or tears.

Joe Wilson screams "you lie" to President Obama in his 2009 speech.

Serena Williams swears at a line judge in the 2009 US Open and loses the final to Kim Clisters.

Anne Kreamer in a recent Time Magazine article reports from the Emotional Incidents at Work Survey, that frustration is the most common emotion at work and 60% of workers have seen their boss get angry at someone at work in the last year.

We have all had the experience of doing something in the heat of the moment that we regretted later. Our reaction flew out of the gate before we could catch it. It's like our rational mind stopped and what came out not only surprised us but everyone else around. You end up saying,"How could I do that, what could I have possibly been thinking?"

Well, in reality you weren't thinking you were overwhelmed with an emotional reaction. Smart people acting stupid! Where did you IQ points go? Your IQ drains quickly like a cold beer on a hot day. It is like losing 10 to 15 IQ points temporarily, which explains "what was I thinking?" So you are thinking but with less capacity and brain power. You were hijacked!

In his most recent book, The Brain and Emotional Intelligence, Goleman states, "when hijacked we can't remember other things, we can't learn, we rely on over learned habits and we can't innovate or be flexible." Thus temporarily our IQ is minimized and it's why we end up saying "what was I thinking." The good news is that it is temporary and there are things you can do to keep yourself emotionally fit.

See below some things you can do to change and rewire your brain or in fancy terms "self-directed neuroplasticity." The mind changes with conscious attention and focus. Neuroscientists say "neurons that fire together wire together." Your ability to recharge and recover from stress will prevent the next hijack from happening.

How to Counteract IQ Drain with your EQ Gain?

1. Give your brain a recess. Think of young kids in school, when the bell rings for recess. They yell and scream with free time. Your mind needs a recess to wander in an unstructured manner. Often in this recess, an idea or solution may emerge regarding an issue you have been dealing with. That may mean taking some regular "hammock time" this summer with no agendas.

2. Turn off the TV or radio if you don't consciously want to get news or entertainment. This is so you don't burn critical brain resources by stimulating a fear response without knowing it.

3. Catch your default drains. The default for the brain is to think about yourself and your relationships. If this default mode lands on being self critical of your performance or some injustice done to you, you are draining brain resources without knowing it and setting up a hijack.

4. Clear the deck. Focus on something else for a while or talk to a friend who is positive to change your sense of overwhelm. Allow the prefrontal cortex and your working memory to recharge.

5. Seed your Unconscious. Give your unconscious instructions to work on an issue in the background as you focus on something else.

6. Consciously focus on a future endeavor that you are excited about. The brain gets activated when anticipating a future goal or actions. This energy also starts pulling you toward this event or solution like a magnet.

7. Practice a mindfulness exercise. Focus on your breathing or really stay focused on what you are doing in the moment. Feel your body in space as you sit or move. Meditation, yoga, walking or a massage are ways to allow the prefrontal cortex to recharge and gain your IQ points back.

8. Plan and think about your summer vacation. Research shows that planning your summer vacation can help put you in a better mood. So it's an added vacation benefit without the gas price stress.

9. Aerobic exercise. Getting oxygen in your system with good rigorous exercise three times a week or more will help refresh your brain and your body.

10. Have fun, laugh and connect. Focus on what fun you can have by yourself or with others. Make someone laugh with playful teasing so you both smile. Think about truly telling someone how you feel about them when it is positive, it will lighten your day and theirs, and both of your brains.

2011 Strength Audit: What Should You Do More of?

Mon, 14 Feb 2011 17:35:00 GMT

Now with 2011 upon us people use this time to think of goals and ways to improve themselves. Often it is something they want to do better in and we all know how long this motivation lasts. Why is that? The goals are too broad and extreme and may focus on things they are not good at. We think the opposite of bad is good, but it is really just moving to "not bad."

The strength audit offers a different approach that is more empowering, reinforcing and productive. There is a plethora of research identifying the values of the strength perspective. (Buckingham, Seligman, Fredrickson, Cameron)

The strength audit puts the magnifying glass on what you do very well and may need to do more of. I sometimes tell clients we are not looking for "makeovers" but "moreovers."

I like Marcus Buckingham's definition of a strength as something that gives you energy. So look at these three audit questions to identify what are your key strengths, that in 2011 you will do more of?

1. Pre-experience: What do you look forward to doing at work?
          What are you excited about or have positive anticipation for?
            What really gets your juices going?
            Write down the top 2-3 things that you can think of in this category.

     2. During the experience: What are you doing when you feel very energized and focused? When are all of your facilities optimized? In psychology this phenomena is called "flow". You are at your best and feel very connected with the process and/or the people in it. The work itself may feel effortless and time may go by very fast.

Are these the same things in number one or is there something different you want to add to the list?

     3. After the experience: In reflecting about the experience there is an after-glow. You feel good about what you did or
          contributed. Again, you feel energized by this experience. There is a warmth or pleasurable feeling that comes over
          you. Your brain is releasing dopamine as you think about it.

As you think about it, are these the same things in number one or is there something different you want to add to the list?

Now looking at your list, what do you need to do to make these activities more frequent? Even doing them 10-15% more will be beneficial. What "micro-initiatives" will create macro impacts for you? In 2011 these should be your goal. If you do your strengths more, what things will you do less of?

These weaknesses are the things that are the opposite of a strength, they drain your energy. Who can you delegate these taks to so you can focus more on your strengths? They may actually like doing these and are energized by doing them. Knowing this about your team members will create a strong and synergistic team.

So, here is the start of your 2011 plan:

      1. What are your main strengths that energize you the most?
        2. What or who drains you the most?
        3. What needs to happen so you can do more of your strengths?
        4. What resources do you need to build on your strengths and lessen your drainers?

For me, I know I am in my strength when working with new coaching clients identifying and exploring their strengths and concerns. The individual uniqueness of each person and identifying their capabilities is energizing for me. Creating news ways to communicate in a graphic manner excites me.

Another strength is working with groups in training or speaking integrating information and creating tools and tips to meet their needs in a just-in-time focus.

Weaknesses or drainers for me are doing paperwork, filing and intense detailed work, like creating training notebooks. These things I delegate to others as much as I can.

So for 2011, what are you going to do more of?

Click here for more information and FREE EI assessments, tools and articles.

Leading with Emotional Intelligence (EI): 7 Leadership Errors That Diminish Your Influence

Thu, 20 Jan 2011 06:52:00 GMT

With the New Year come many resolutions and goal setting methods. In my mind, one goal for businesses supercedes all because it is foundational to success – great (not good) leadership.

As an Executive Coach, Corporate Psychologist and trainer I am in different organizations in different business sectors almost every day from healthcare, entertainment, high tech financial institutions to agriculture. This bird’s eye view allows me to see what works and doesn’t work from one leader and organization to another.
>I can say unequivocally that every leader I have worked with has underestimated their influence over others. Does this agree with your own experience? If so, every leader and their teams have underperformed.

The good news is that doing a few micro-initiatives can create a macro impact with regard to performance. There is plenty of stretch room to grow performance to get better results. This blog shares with you the strategies, tips and tools that help move people into the top 10% of performance using Emotional Intelligence strategies.

You may ask, “Why is being in the top 10% so important?” Research by Zenger and Folkman in the Extraordinary Leader states that once in the top 10% the individuals are twice as valuable to the bottom line as someone in 89% and below.

When I talk to groups about leadership, everyone knows who that top 10% performer is on their team. What they don’t know though is how to get more of their own direct reports into the top 10%. There are some key foundational errors for these leaders.

Not only is there a gap in developing more leaders, we are experiencing a brain drain in enormous proportions. This is resulting in a converging chaos because of three factors. Already, 40% of organizations state they will be experiencing a significant gap in number of skilled leaders trained.

The three problem factors are:

America has lost 8 million jobs in the last 2 years because of the great recession.
Retiring Baby Boomers are leaving a shortfall of 10 million workers.
Gen X / Y entering leadership roles have lower Emotional Intelligence.

So, we have fewer leaders overall and even fewer leaders with high Emotional Intelligence (EI). This is critical because EI not IQ, or technical expertise, has been identified as the key factor for top 10% of performance. The good news is that your EI improves with age -- it is part of maturing.

The solution: In simple terms here is the solution and value proposition:

Organizations need more good leaders.
Good Leaders improve team engagement.
Higher engagement equals higher organizational performance.
Leaders need Emotional Intelligence to be move into the top 10%.

So why are so many leaders and organizations underperforming? These seven errors are unintentional yet very impactful. How many do you find are true for you or your emerging leaders?

Generalization of skill error: Leaders are promoted for reasons other than leadership, either technical skills or being a good individual performer. “You can manage yourself therefore you will know how to manage others.” This error can leave new managers and leaders unprepared and set up for failure, as a new set of skills is required to be a successful leader. Leadership demands a whole new set of skills to be successful. True for you or others?
Spotlight error: Leaders are under the spotlight 24/7. Every action is scrutinized, analyzed or interpreted more so than leaders realize. Many a leader’s credibility has been crumbled with an off the cuff communication or reactive response. True for you or others?
Influence error: Followers want to please the leader and are waiting to be acknowledged for their progress and unique skills. Every day leaders miss opportunities to enhance their influence with followers. Often leaders underestimate or appreciate just how much power and influence they actually have. True for you or others?
Neglect error: The tasks of leadership are often relegated or neglected in favor of the crisis or hot issue of the day. The basic leadership functions of giving direction; feedback, delegating, and coaching are easily put off till the leader has time or finishes their urgent tasks. True for you or others?
Style alignment error: Leaders communicate, organize, delegate and give feedback in their own preferred manner. “If it works for me it will work for them”, is the mental model. This will leave leader only partially successful as followers may demand a completely different style to be truly successful. True for you or others?
Focus error: Followers expect and want their leaders to be well intentioned, have well thought out plans, be clear in direction, and know how the followers can best contribute to the vision. Leaders too often are scattered, defocused and not clear in what they what and how they want tasks to be carried out. True for you or others?
Frequency error: If in fact the leader has skill and makes the time occasionally they don’t employ the necessary strategies frequently enough to be successful. It is too little to truly be effective and successful with strategy to make a significant difference for their employees. It is like exercising just once a week to meet your goal of getting in shape. True for you or others?

If you have checked more than 2 of the 7 for you or for a direct report you are underperforming, and there is plenty of room for maximizing your influence. My latest book, Leading with Emotional Intelligence, provides specific tools and strategies to increase your EI and that of your team’s.

Bosses Underperform

Wed, 03 Nov 2010 07:24:00 GMT

Earlier this month was Boss Day

Every boss I have dealt with has underestimated their influence over others, therefore they and their team(s)have underperformed. Is this you?

The reason is bosses are under the spotlight more than they ever think. Followers watch their every move and read into what they and don’t say and do and don’t do.

Usually the boss is unaware to the degree of scrutiny and depth of influence they have.
Some of the current research points the massive influence the boss has on their direct reports and team.

Boss Research

A boss has between 50-70% influence over the climate of the team
50% of your life satisfaction comes from relationship with your boss
75% of employees say dealing with their boss is most stressful part of their day
20 to 40% more heart attacks with bad bosses
66% of employees say they don’t see their boss enough
Only 21% of workers say they know how well they are doing
Your blood pressure goes up more when there is ambivalence and not knowing how are doing in your bosses eyes is anxiety producing
65% of American workforce as received NO praise or recognition in the last year

How to make your influence matter as a boss?

Stop, look and listen: Truly listen to your people and stay focused on what they are saying not your computer what your response is.
Make sure you have regular one on one meetings with people where you highlight the strengths you see in them.
Be very clear of your expectations that you have of them. Make sure when you delegate you check for their understanding of you want.
Praise progress on projects you see, Dr. Barbara Fredrickson says 3:1 positive to negative response is the ideal for an engaged and productive employee. Most organizations are more .8 to 1.
Jim Kouzes says are you leaving you people feeling more capable after every conversation as a development metric. One easy way to do that is to talk about their capabilities regularly.

Leadership Drip Method

The good news this is not a full time job but regular leadership dripping can keep your direct reports nurtured and growing. This is just like your watering drip method for you plants letting a little out each day. Don’t let your development efforts dry up and lose your optimal influence.

IQ Drain

Tue, 21 Sep 2010 20:01:00 GMT

The last blog we spoke of the three Brain Drains in the work force.

Fewer Brains feeding the leadership pipeline, the actual "number of capable leaders" out there is shrinking.
Emotional Intelligence Drain
Organizational IQ Drain.
Today we will cover the third Brain Drain.
Is your organization operating in a dumbed down fashion?

Organizational IQ drain: Most leaders and organizations are experiencing a "Brain Drain" operating in a "dumbed down" manner. We need to teach leaders tools to understand themselves and to influence others as a result. We need to give leaders tools to counter attack the "Brain Drain" and be more effective in decision making, developing others and living a more well-balanced and focused lifestyle.

We know:
The Answer: Counteract the Brain Drain with Brain Gain EI Resources

Learn EI skills like Emotional Self Control, Confidence, Teamwork and Collaboration, Developing Others, Communication and Empathy tools and strategies to counteract the Brain Drain with Brain Gain Leading with Emotional Intelligence secrets. The new book has a Chapter on Emotional Self-Control with tips on how to prevent the hijack.

Leading with Emotional Intelligence has 108 strategies to draw from to help you become a top 10% performer and is available at all bookstores and on line.

Brain Drain Crisis Upon Us

Tue, 21 Sep 2010 19:28:00 GMT

Did you know there are 3 kinds of “Brain Drains” now in the workforce?

   1. Fewer Brains feeding the leadership pipeline, the actual “number of capable leaders” out there is shrinking
   2. Emotional Intelligence Drain
   3. Environmental IQ drain.

78 million Baby Boomers are retiring
Only 46M new Gen X’s are coming to take their place.
40% of organizations will be experiencing significant gap in number of skilled leaders training

Two: EI Brain Drain, baby Boomers have a higher EI. Why?

Less actual face time because of technology. Inter-facing with a computer or phone versus a person lowers the amount of time spent with real people “face to face” is now far less than ever before due to teleconference, webinars and groupware.

So less time dealing with conflict, less time communicating your thoughts in depth, less immediate response reading emotions that allow to see the effects of your communication, less face time changing and readjusting your communication in the moment.

These are all basic people skills that are getting “less and less time to be learned” and practiced with each generation so less Emotional Intelligence (less emotionally engaged people overall) are coming into the workforce.

What does leadership research tell us about these “people drainage systems”?

We see this lack of basic skills highlighted in some of the research:

Blanchard Companies launched a study in 2006 in which more than 1,400 leaders, managers, and executives shared their views on the critical skills, common mistakes and failures connected to leadership.

   1. Failing to provide appropriate feedback (praise, redirection)—82% of respondents
   2. Failing to listen to or involve others in the process—81% of Respondents
   3. Failing to use a leadership style appropriate to the person, task, and situation (over-supervising or under-supervising)—76% of respondents
   4. Failing to set clear goals and objectives—76% of respondents
   5. Failing to train and develop their people—59% of respondents

The Answer: Counteract the Brain Drain with Brain Gain EI resources.
Generation X and Millenials need to learn more emotional intelligent leadership skills to compensate for Technology time versus face time. Learn EI skills like Emotional Self Control, Confidence, Teamwork and Collaboration, Developing Others, Communication and Empathy tools and strategies for Leading with Emotional Intelligence .

New book release: Leading with Emotional Intelligence is now available for pre-order . This is the new updated version or Leaders’ Playbook. The profiles in EI were updated and a new chapter about Emotional Self-Control is added. You can pre-order the book here, then back to the site for bonus items.

Next blog: The IQ Drain

Leadership Double Whammy: Need for Emotional Intelligence

Fri, 10 Sep 2010 21:09:00 GMT

Today' leadership challenges require more Emotional Intelligence.

WHY NOW: CONVERGING CHAOS

We are in the middle of a leadership “double whammy.”

1. We are in the midst of what is being called the “great recession.” The country lost 8.4 million jobs from 2007-2009, four times the net losses in the recession of the 1980s and 1.2 million more than previously estimated. The LA Times reports this “severe destruction of jobs since December 2007, when the recession began, means that it will take years for millions of distressed families—and the economy as a whole—to climb back from what is being called the Great recession.”

2. We are approaching the largest turnover of human capital in our history, as 40% of the American workforce will be eligible to retire in 2010. There is a projected shortfall of 10 million workers that leaders will have to contend with in the next few years.

The questions leaders have to face today are abundant:

Will I have a job?
Will my people have jobs?
How do I motivate the ones who are here?
How do I keep my best people from leaving and finding more secure work?
How do I train the ones who are here for the next challenge and to be our new stars?
How do we deal with more work and fewer people?
How do we all manage our stress and enjoy work more?
How do we do our best work with all that is going on?
How do I hire the best people who can be our next stars?
How do I manage myself to keep all this in perspective and perform at my best?

David Rock has said the brain knows only two states: Is this situation a threat to me (with the inherent fear)? Or is this situation a reward (with possible release of pleasurable brain chemicals, such as dopamine)? As you read the questions above, which state does your brain go into?

This site www.truenorthleadership.com has resources and assessments to establish where you are on EI and tools for improving your EI. The good news is you can improve your EI with some focus and practice.

Your Emotional Intelligence Leadership

Fri, 10 Sep 2010 21:22:00 GMT

Warren Bennis Leadership Guru: States that the "field of leadership studies should attend to how we develop leaders who understand relationships and communication, who can manage their themselves and others with wisdom, creativity and values."

EQ Answer: The intelligence or the IQ of an executive leader explains less than 25% of the success that executive leaders experience while running their organizations. The other 75% to 90% of their success relies upon their Emotional Intelligence (EI or EQ). You see, every corporate leader is sharp within his or her chosen field and have good technical expertise. But to move up the corporate ladder you need emotional intelligence as you are more directing, motivating, inspiring, and communicating. These are EI skills which can be learned where you IQ is fixed.

Emotional intelligence is the tipping point where it helps leaders move into the the top 10% and the differentiator in the making of an executive management Star Performer. Putting your time into your B player to be an A player is more effective than putting time into your C players. When you or your employees are in the top 10% you or them are twice productive to the bottom line.

What Is EI? In simple terms it is Understanding Yourself, Managing yourself, Understsanding others and Managing Others. The gap in the field is how do you raise EI?

Our goal at True North Leadership, Inc. is to provide you tools and programs to raise your EI.

Thanks & Praise

Tue, 26 Jan 2010 00:14:00 GMT

Dear Leaders:

This time of Thanksgiving and the upcoming holidays is a great time to think of those who have enriched your lives. Giving specific praise and thanks helps build your relationships. We now know that the recipient’s brain releases dopamine when they hear unexpected praise it acts as a brain reward.

Find below:

Praise and Your Brain- 3 Feedback steps
What's NEW and FREE
New conference call technology
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Praise and the Brain: In organizations a 3:1 ratio of positive to negative interaction has been proven to enhance performance, improve engagement and retention. The release of dopamine is one reason it is so powerful. (Fredrickson, Positivity) Dopamine is commonly associated with the pleasure system of the brain, providing feelings of enjoyment and reinforcement to motivate a person proactively to perform certain activities. Dopamine is released (particularly in areas such as the nucleus accumbens and prefrontal cortex) by naturally rewarding experiences such as food, sex, drugs, and neutral stimuli that become associated with them. (Wikepedia) So you are giving them a naturally lift or high. They will feel good and so will you.

3 Steps for Powerful Feedback:

It should be specific, point the behavior without interpretations.
You should tell them why it is important- use why’s, becauses or state the impacts of the behavior
t should be as immediate a possible

“I really appreciate you getting the report to me on time.”
“I can see you worked really hard on this, gathered input from others, checked with me before the final was done and it looks really professional. This is a great example of quality of work we want from you here. Thanks again.”
This will take less than 40 seconds to say and will carry huge benefits. They will want to do a good job again and get more of the dopamine release.
A feedback tool is one of the Leadership Keys, you can view here.
http://www.truenorthleadership.com/Pubsprods/cartstyle/leadership-keys-field-guide.html

What's new and FREE:
1. Leadership Development News: Internet radio show. We have the top leaders, authors and consultants sharing their secrets on VoiceAmerica's "Leadership Development News" join me and my co-host Dr. Cathy Greenberg, and YOU can access them for FREE. Click below for other great interviews with Dr. Ken Blanchard, Dr. Matt Lieberman a Brain Neuroscientists, Marshall Goldsmith, David Allen on Getting It Done and Dr. Noel Tichy. http://budurl.com/kfza
2. FREE EI tools: Want to raise your Emotional Intelligence and exceed expectations on your next review? We now have our popular EI Assessment and Derailer Detector available for FREE on our website along with how to turn it into an action plan for you to use with your teams. If you don't have these yet go to: www.truenorthleadership.com to get your FREE assessments.
3. NEW: Watch for our new services and products for 2010
  - My book and EI strategies as an elearning program
  - “Rellyteles”: Teleseminars focusing on improving Emotional and Social Intelligence skills

New conference call technology
Recently, I discovered a new teleseminar service called MaestroConference. And so far I love it! I will be using it for an exciting elearning program!
Check it out!
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Order Leaders' Playbook with $84 of FREE BONUSES NOW. It is a resource of over 100 tools and strategies, including:
1. EI profiles (9)- Famous leaders demonstrating their EI competencies and Derailers, such as Rudy Guiliani, Bill Clinton, Google's Sergey Brin, GE's Jeffrey Immelt and eBay's Meg Whitman
2. Star Secrets - Four (4) interviews with Stars in Confidence, Teamwork, Developing Other and Communication
3. Coach's Corner -10-24 strategies each in Confidence, Teamwork, Developing Others, Communication and Empathy
4. Assessments: (7) Such as the EI Star Profile TM, Derailer Detector TM and the Meeting Menace Checklist TM.
5. Team Activities - Four (2) hour sessions with instructions and debriefing questions

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1. 'If you're looking for the plays and strategies to raise Emotional Intelligence, this is the handbook.'
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  Co-author, The Success Principle TM
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2. BUY NOW and receive a FREE Leadership Keys, the Leadership Keys Field Guide and 2 CD Field Guide audio, along with the book 101 Ways to Improve Your Life, click here:
  http://www.truenorthleadership.com/Pubsprods/cartstyle/leaders-playbook-bundles.html

Relly Nadler, Psy.D. is the CEO for True North Leadership, Inc., an executive and organizational development firm, based in Santa Barbara, CA.

For more information about Leaders' Playbook, EI training and coaching and other products and services go to: www.truenorthleadership.com